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Support — LiveMoji

Getting Help

If you encounter any issues or have questions about LiveMoji, we’re here to help.

Common Questions

What can LiveMoji do?

LiveMoji is a compact image and video toolkit with three tools:

  • Video to Live Photo: Turn a video into a Live Photo you can set as a wallpaper or share.
  • Video to GIF: Export a video clip as a looping GIF, with adjustable start point, duration, frame rate, and quality.
  • Redact Image: Hide sensitive parts of a photo by smearing (mosaic or blur) or by covering them with emoji stickers.

How do I turn a video into a Live Photo?

  1. Open the Video to Live Photo tool
  2. Pick a video from your library
  3. Drag the slider to choose the still cover frame
  4. Preview the Live Photo, then save it to your photo library

How do I make a GIF from a video?

  1. Open the Video to GIF tool
  2. Pick a video
  3. Adjust the start point, duration, frame rate, and quality
  4. Tap Create GIF to generate a preview
  5. Tap Save / Share GIF to export it

How do I redact an image?

  1. Open the Redact Image tool
  2. Pick a photo
  3. Choose Smear to paint over areas (mosaic or blur, with adjustable brush size), or Emoji to add and drag emoji stickers over sensitive areas
  4. Preview and save to your photo library

What is LiveMoji Pro?

LiveMoji Pro unlocks unlimited exports and removes the small watermark. It is available as an auto-renewable subscription:

Plan Price
Weekly ¥3 / week
Monthly ¥10 / month
Yearly ¥66 / year

Without Pro, you can make a limited number of free exports each day, and exports include a small watermark.

How do I cancel my subscription?

Subscriptions are managed through your Apple ID. To cancel:

  1. Open the Settings app on your iPhone
  2. Tap your name at the top → Subscriptions
  3. Select LiveMoji and tap Cancel Subscription

Your subscription remains active until the end of the current billing period.

How do I restore my purchase?

Open the app, go to the paywall or settings, and tap Restore Purchases. Your subscription is linked to your Apple ID and can be restored on any device signed in with the same account.

Where are my files saved?

All results are saved to your device’s photo library (GIFs can also be shared via the system share sheet). LiveMoji processes everything on-device and never uploads your media.

Contact Us

If you need further assistance, please reach out:

We typically respond within 48 hours.

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